Published on Mar 31, 2020
The following link gives information on coronavirus in many languages:
Published on Mar 24, 2020
Click on the link below for advice on self isolation and social distancing:
If you need to self isolate and think you need a Fit Note (Med3) you can now get an isolation note online, at https://111.nhs.uk/isolation-note
Published on Mar 19, 2020
Unfortunately due to high demand from practices in the area, our SMS messaging service malfunctioned, and last night sent out messages which should have been sent on Monday morning. We apologise for the confusion this may have caused, and thank you for your understanding during this unprecedented situation.
The current Ancora policy is:
Patients ringing on the day for appointments will be booked in for telephone triage - and they may specify which doctor out of those working on the day they wish to speak to. The doctor will ring you, but we cannot give a specific time, and please note the call may be from a No Caller ID/Private or Unknown Number, so please ensure your phone will accept these calls. Please also ensure we have your up to date telephone number. If the matter can be dealt with over the phone, or even via a video consultation, the GP will do so. If the GP feels you need to be seen, they will arrange an appointment for you either later in the morning or in the afternoon.
The most common symptoms of COVID-19 are a new continuous cough and/or a fever/high temperature (37.8C or greater). You may feel warm, cold or shivery.
If you have the above symptoms and have an urgent medical issue, you must ring NHS 111.
Pre-Booked Appointments for Nurse and Healthcare Assistants
Patients booked in to these clinics will still be seen - as long as they have no symptoms of COVID-19. However nurses may telephone some patients to perform telephone reviews where appropriate, to reduce the need for patients to attend the surgery.
Booking Nurse and Healthcare Assistant appointments in the future: If you develop COVID-19 symptoms between booking an appointment and attending, please ring the surgery to cancel or re-arrange. You should not attend during any self-isolation period advised by the Government.
EPS (Electronic Prescription Service)
Wherever possible, prescriptions will be sent electronically to a pharmacy you have designated. If you haven't designated a pharmacy of your choice, you will be asked to.
Med 3 (Sick Note) Requests
Where possible the doctor will send your Med3 via MMS, which provides a link you can access to download and print the Med3 yourself at home, or forward to your employer or the DWP.
DO NOT BE ALARMED IF YOU SEE CLINICIANS WEARING MASKS AND APRONS OR SCRUBS - THIS IS A PRECAUTIONARY MEASURE TO PROTECT YOU, CLINICIANS AND STAFF.
Published on Mar 12, 2020
We have a ‘One Problem Per Consultation’ Policy
We kindly ask that all patients try and stick to our ‘One Problem Per Consultation’ policy. The main reason for this request is for clinical safety. However during the current Coronavirus outbreak this will also assist in reducing the number of patients in the waiting room, and therefore reduce the risk of passing on the virus through close contact.
We know that getting an appointment with the doctor is sometimes difficult and that some patients ‘save’ their problems and present them to the doctor at the same time, with or without a list. We also know that the Clinician may run late. All of this increases the tendency for patients to present multiple problems to their doctor/ANP at one consultation.
Each appointment is only 10 minutes long. Ten minutes really is not a lot of time, even for just one problem, e.g., 1 minute to get to doctor’s room and sit down, 3 minutes to tell a history, 3-4 minutes to perform targeted examination, 2 minutes to explain, advise and treat. There is no time left of the ten minutes to write up notes, fill out forms, dictate referrals or speak to other team members for advice.
Presenting the Clinician with multiple problems means that there is a real increased risk that mistakes will be made and things to be missed as the Clinician may be inclined to rush, particularly if other patients are waiting.
One of Primary Care’s main purposes is to detect serious disease early. Presenting multiple problems to the clinician, not all of which may be serious, increases the difficulty of this task – it is like finding the ‘needle in a haystack’.
Doctors cannot see huge numbers of patients with multiple problems and continue to practise safely and effectively. A stressed doctor will struggle to be a good and safe doctor.
We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration.
Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests in order to keep you safe.
Published on Mar 6, 2020
The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.
Please Click Here for advice from the Foreign Office regarding travelling to specific areas of the world . Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.
In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.
Published on Feb 19, 2020
The NHS in North Lincolnshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on www.nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all
appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England and further information is available on www.nhs.uk.
Published on Feb 13, 2020
Our doctors and nurses are not licensed to treat dental problems. This means we cannot help you if you have toothache or require antibiotics for a suspected dental abscess.
If you require treatment or advice for a dental problem you MUST consult a dentist.
Patients who do not have a dentist and those requiring emergency treatment who cannot get an appointment with their usual dentist should contact NHS 111.
Information on dental charges can be found here: (copy and paste the following into your web browser): https://www.nhs.uk/common-health-questions/dental-health/how-much-will-i-pay-for-nhs-dental-treatment/ Please note that all emergency dental treatment is charged at the Band 1 rate.
Under some circumstances you may not have to pay for your dental treatment. Please visit the link above to see if this applies to you.
Published on Feb 13, 2020
There may be times in your life when you think about the consequences of becoming seriously ill or disabled. This may be at a time of ill health or as a result of a life changing event. It may simply be because you are the sort of person who likes to plan ahead.
You may want to take the opportunity to think about what living with a life limiting illness might mean to you, your partner or your relatives, particularly if you become unable to make decisions for yourself.
You may wish to record what your preferences and wishes for future care and treatment might be or you may simply choose to do nothing at all.
One way of making people aware of your wishes is by a process that is called future care planning. We have available a booklet which is designed to help you write your own future care plan if that is what you wish to do - we hope that you find it helpful. You may want family or those caring for you to help record your preferences, however you should decide what is recorded.
The document is not legally binding. It provides you with the opportunity to document your preferences, so that those caring for you can take these into account. It has been developed by patients, carers and staff within North Lincolnshire.
For a copy of this document, please ask at the surgery reception, or