Appointments

Total Triage

We operate a total triage system for GP, ANP and clinical pharmacist appointments. All requests for appointments will be triaged by a GP before an appointment is given. Please complete an electronic consult form below. Your form will be reviewed by a GP and you will receive a text with an appointment time or signposting information.

To contact us:

• use our online tool
• use the NHS website or the NHS App at any time
• phone us during our opening hours
• visit the surgery and speak with a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• use our online system at any time (find out how to get access)
• contact us during our opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Home visits are for patients who are too ill or frail to attend surgeries.

If there is any doubt, the doctor will discuss the problem and advise. Please try to request home visits by 11.00am.

It helps to judge the urgency if you can describe the symptoms. Our receptionists have been specifically trained, so do expect to be asked.

Extended Access

From 1st October 2018 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. 

Patients who are registered at this practice can now book an appointment to see a range of clinicians including GPs and nurses at the weekends (on Saturday and Sunday).  Appointments will take place at a range of NHS settings across North Lincolnshire. Talk to the practice receptionist to discuss an appointment.

Chaperones

You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the Practice to provide a chaperone.

Please ask if you wish the Practice to provide a chaperone. If the Practice is unable to provide a chaperone at the time of your examination, you may be asked to re-book your appointment for a time when one is available.

View our Chaperone Policy

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.