You must only use online consultations for routine enquiries. If you need urgent or emergency help please click here for advice on what to do.
Online Consultations help us to help you. When you send an online consultation it's sent to the person who's most qualified to deal with your enquiry and you'll get a response on the same day if you send it before our daily response window closes. You can use the service 24/7 and if we're not open we'll respond on the next working day. By using this service you help to keep our phone lines less busy for those patients that can't use online services.
When you setup an account for online consultations it means we can send messages to you securely online, and you can reply. This means we can ask you questions about your symptoms and you can respond at a time that's convenient for you. Our decisions about your treatment won't change but this service does allow us to communicate with you more easily. We can also offer video appointments to patients that have registered to use this service.